We are extremely embarrassed and sorry to report that we accidentally sent our newsletter today to a number of recipients that had not signed up to receive our newsletter. One of our Campaign Monitor lists that was compiled for a different purpose was inadvertently included in our newsletter mailing. We cannot apologize enough to those who received our newsletter in error, to Campaign Monitor (who is a trusted partner and who is 100% anti-spam) and to our customer base in general. We’ve always been so careful to only ever email businesses that have explicitly signed up to receive correspondence from us and until now we have been very proud to have had an extremely low unsubscribe rate on our newsletter. This mistake is a huge black mark on our record and we are very, very sorry for this.
If your concerns have not been addressed by this blog post or you would like more information about this situation, please don’t hesitate to email or call our founder & CEO personally at victoria@wildfireapp.com or 650 387 4249.
Victoria,
Thanks for being so open & honest.
Dan
Not a problem. The Email had some good content anyway.
You don’t think it would have been wise to email folks who were emailed accidentally and let them know directly? It wasn’t too hard for me to find this but I would have been a lot less annoyed to get two emails than to have to search it out and find this post. #1 reason that emailing folks could be important, email tends to sit around for awhile, that means that this blog post might not be the first thing I find when I click through to your twitter page or elsewhere.
Hi Doug,
I totally see your point and we certainly would have emailed the people that we emailed accidentally but our list got blocked by Campaign Monitor so we had no way to contact you again
I hope this explains our course of action.
All the best and apologies again!
Alain
would love an updated blog that included some strategies that are working now. No posts for over 3 months is not good.
Looking forward to good content….maybe put Derek on it.
Hey there Jonathan!
Thanks for your feedback! Your comment is very timely! We have actually recently added some team members provide you and our readers and fans with relevant and (hopefully) engaging content throughout all of our outreach efforts, including the blog.
I can promise you that fresh posts are coming very soon, and it is very rewarding for the team to know we have some enthusiastic fans like you waiting to engage with us further.